Deliveries and Returns

Deliveries

Processing time

Processing times may vary depending on the designer. You should expect a confirmation email once your order is placed, and another one once your order is dispatched. 

Estimated delivery times

Once dispatched, orders usually take 2-5 working days to reach you. An estimated timeframe is specified on individual product pages. 

These delivery timings are for reference only. Any concerns or issues please reach out to [email protected].

Please note that our designers ship the items directly to you, so if you order from more than one designer you will receive your items in separate packages. 

Shipping cost

We offer free shipping to the United Kingdom for orders over £100. For orders under £100, the rate varies depending on the product and will be calculated at checkout. 

Packaging

We strive to make your whole shopping experience with us as sustainable as possible. Packaging is made with recycled paper and cardboard, and is plastic-free whenever possible. If plastic is absolutely necessary, it is recyclable.

Returns

We have a no-fuss refund policy and are happy to accept your return if, for any reason, your order is not quite right. 

Please contact [email protected] within 14 days of receiving your package and include your order number and the reason for your return. We’ll then give you the return address so you can send the item(s) directly back to the designer.

Products should be returned unused and in their original packaging. We advise that you obtain a proof of postage when returning an item.

Once the designer has received and approved your return we will get in touch with you and issue a refund to your original payment method.

If your order arrives damaged or faulty, please include pictures in your email to us. The designer will then cover the cost of the return shipment. In all other situations, you will be responsible for the cost of sending the item(s) back. 

Faulty items

Here at Olwin Home, we aim to offer products of the highest quality you can possibly find. However, if you are experiencing a quality issue, please send an email with some pictures to [email protected] so we can help you.

Enjoy 10% off

Sign up to our newsletter and receive a discount code in your inbox.